WIN House Support Programs
Get involved in the WIN House programs that you are passionate about. We work closely with those that support our programs to develop opportunities for impact and engagement through donations, campaigns, co-branded swag, media, and volunteering.
Our Current Programs
24-Hour Helpline
Thousands of adults and children rely on the WIN House Helpline. WIN House fielded more than 2,050 calls to our direct Helpline in the last fiscal year.
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2,675 Calls Received
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75% Admission Requests
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21% Information & Resource Navigation
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2% Crisis Support Calls
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2% Other
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Crisis Intervention
When residents need us most, we're here, from frontline response services and emergency shelter to emotional support and interpreter services.
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554 People Served
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97% Occupancy
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Over 12,000 Nights of Safety
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House Hold Package
When residents leave WIN House to begin life in a new home, our household package program provides residents with all of the essentials they will need to get settled in, including clothes, small kitchen appliances, basic toiletries, and more.
Last fiscal year:
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74 house hold packages were provided to individuals who found stable housing
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220 Clothing Requests were filled
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Meals Program
The WIN House Meals Program ensures that every person in our shelters is provided with meals, snacks, and beverages. We continue to adjust for allergies, cultural needs, and other dietary restrictions. WIN House provides access to resources that meet our residents basic needs. This, in turn, allows them to spend their time in WIN House focused on recovery
and not worry about their next meal.
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36,564 Meals Provided
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On-Site Nurse
The On-Site Nurse program offers individuals access
to immediate and follow-up medical intervention and provides health education and resources. Individuals entering WIN House often require critical medical intervention due to the nature of their stay. Victims of violence may have untreated or undiagnosed health issues because of the violence and control they have faced. The On-Site Nurse is a Registered Nurse available for one-on-one appointments to begin their positive healthcare journey.
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Counselling Services
Whether attending the support group or booking one-on-one sessions, our residents can access appropriate counselling services and continue receiving support once they leave the shelter at little to no cost. We can provide child play therapy at their counselling site if the parent has full custody of the child, or can secure other guardians’ consent to receive counselling for their children. Additionally during resident's appointments we provide respite care for their children. All of this is done in partnership with the YWCA.
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