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Shelter Manager

Permanent - Full Time

What We Do

WIN House provides individuals and their children fleeing violence crisis response and intervention, safe temporary accommodation, and support for basic needs. Clients are offered trauma-informed, client-centered programming and support, access to resources, information, and referrals to community support. WIN House is working towards operating within a lowbarrier model of care and is a non-colonial structure.

What You Will Do

The Shelter Manager is responsible for supporting clients with complex and unique needs to navigate service systems while accessing the services offered by WIN House. They play a hands-on role and oversees the provision of services to women and children accessing shelter and community resources, manages and develops shelter staff, develops and maintains community partnerships, and is responsible for general operations of the shelter facility.

Key Duties and Responsibilities include:

• Manage the program staff, keeping them motivated and helping to solve any problems that may arise.

• Manage communication between program staff, WIN House, and relevant external stakeholders.

• Fosters a supportive, inclusive, and non-judgemental environment for staff and individuals accessing WIN House services.

• Provides regular feedback, coaching, supervision, and ongoing support to staff

• Represents WIN House in a positive and professional manner.

• Performs administrative duties as required, including the development and maintenance of policies and procedures, manuals, and accurate files and records related to clients.

• Shelter Manager plays a hands-on role in setting the tone of the house and being a role model to live the WIN House values in our work with clients.

• Support Human Resources in the recruitment of new shelter staff and processing payroll.

• Ensures safety of staff and residents

Qualifications include:

  • Bachelor of Social Work, Psychology, or Counselling with a specialization in mental health, addictions, trauma sensitive training and/or immigration and diversity.
  • A minimum of three years’ experience in management.
  • Three to five years’ experience in counselling, crisis intervention, and/or domestic violence with adults and children required.
  • Must embrace the mission and vision of WIN House.
  • Demonstrated excellence providing non-judgmental service to others, highly developed interpersonal skills, and strong written and oral communication skills.
  • Proven ability to manage multiple assignments and projects, process improvement and procedures development, and to meet established deadlines.
  • Ability to demonstrate skill as a collaborative leader, self-starter, problem-solver, and team player.
  • Previous experience supervising/working in a unionized environment preferred.
  • Experience developing and documenting procedures, processes and/or policies is desirable.
  • Capacity to work independently in a fast paced and stress induced environment.
  • Ability to work a flexible schedule and participate in a rotational on-call schedule.

The Details

Standard hours of work are 8:00 A.M. to 5:00 P.M. from Monday to Thursday and from 8:00 A.M. to 4:00 P.M. every second Friday with the flexibility to adjust to meet the needs of staff and house requirements. This position will require some evening and weekend work, time will be flexed accordingly. The salary range for this position is $72,782-$95,930 per year combined with a comprehensive extended health benefit package and pension plan.


The successful candidate will be required to submit a Criminal Record Check including a vulnerable sector check, a current Child Welfare check, hold a current First Aid Certificate, and must be willing to sign an Oath of Confidentiality.

How To Apply

Please submit applications to by 16:00 on Monday, April 1, 2024. We thank all applicants for their interest, however, only those shortlisted will be contacted. WIN House is committed to making diversity, equity, and inclusion a central part of everything we do – from how we deliver services to how we build our teams. We strive to have a workforce that is representative of those we serve, and of our communities.


We encourage applications from all qualified applicants including women, disabled people, Black, Indigenous, People of Color, people from the 2SLGBTQIA+ community, and other equity-seeking groups. If you require accommodation during the application process, please reach out to


WIN House operates in several locations throughout Amiswacîwâskahikan on Treaty 6 territory, the territory and gathering place of diverse Indigenous peoples including the Papaschase, Cree, Nakota Sioux, Dene, Ojibway, and many others, and the homeland of the Métis Nation.

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